FAQs and Troubleshooting

Find the solution for frequently asked questions and tips for troubleshooting issues

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10 articles in this collection
Written by Marijana Dojcinovic

How to record audio or video lesson?

In this article, you may find useful information about recording audio or video lessons with a tutor as well as a step-by-step recording.
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Written by Marijana Dojcinovic
Updated over a week ago

When the mobile app isn’t working

What should you do if the mobile app isn’t working? Tips and suggestions on how to try to solve the problem with the mobile app on your own.
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Written by Marijana Dojcinovic
Updated over a week ago

Forgotten password

What to do in case you’ve forgotten your password? Can you change it? Or you have to make a new account?
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Written by Marijana Dojcinovic
Updated over a week ago

Problems with logging into Justlearn

What to do if you have problems logging into the platform?
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Written by Marijana Dojcinovic
Updated over a week ago

Problems with rescheduling lessons

If you are dealing with problems on how to reschedule the booked lesson, you may find information in the following lines.
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Written by Marijana Dojcinovic
Updated over a week ago

Problems with a mobile app installation

What to do if you have problems with installing a mobile app, you can find in this article
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Written by Marijana Dojcinovic
Updated over a week ago

Is there an age restriction on the Justlearn platform?

In this article, you can find very important information on age restriction on Justlearn tutoring platform.
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Written by Marijana Dojcinovic
Updated over a week ago

Camera and microphone issues

How to solve technical issues with the camera and microphone?
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Written by Marijana Dojcinovic
Updated over a week ago

How to fix Zoom error?

This article can help with a problem fixing Zoom to get online classes via Justlearn.com tutoring platform.
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Written by Marijana Dojcinovic
Updated over a week ago

How to solve technical bug?

In this article, you can find information on how to solve technical bugs at Justlearn.com platform.
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Written by Marijana Dojcinovic
Updated over a week ago