There can be dozens of reasons if you have a problem logging into the platform.

In the following lines find some of the most common problems and try to solve them with our help:

Internet connection 

Problem: In many situations, people don’t see that their internet connection is broken, and you just keep trying logging in but without success.

Tip: Once you try to log in and is not successful, check your internet connection. If your internet connection is broken, contact your internet provider.

E-mail address

Problem: The platform doesn’t recognize your e-mail address.

Tip: Make sure that you’ve typed a correct e-mail address. Check several times. If you are 100% sure the address is correct, then contact our support team on support@justlearn.com and explain the problem with logging in.

Password 

Problem: The password you’ve entered isn’t correct, or you’ve forgotten your password.

Tip: Make sure you are typing the correct password- capital an small letters, numbers, etc. because if the password isn’t right, there is something you are not typing correctly. We recommend to set up a new password. The same tip would be for forgetting the password.

For more information on how to recover your password, please visit our Help Center, FAQ, and Troubleshooting section.

Other 

Problem: You've checked all the problems mentioned above but, for unknown reasons, you still can’t log in to the platform.

Tip: Contact the support team on support@justlearn.com and explain the problem you are dealing with when logging in to the platform. It is recommended to send a screenshot, too so that the support team can see if there is any message that indicates what error might be. The support team will reply as soon as possible promptly.

 

 

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