Before starting a lesson, check the following:

  • An internet connection

Make sure that your internet connection is good and stable. A recommendation is that approximately 10Mbs would be satisfied.

  • Camera and microphone

Always check if devices are plugged in, and in case they are integrated, make sure they work properly. You can try out with a camera and microphone testing.

  • Zoom platform

Make sure you’ve signed up to a platform so that you can have video and audio call with a tutor.

  • Justlearn platform

Whether you are using a mobile app or online on laptop/ desktop computer, it is recommended that you sign in to the platform about 10-15 minutes before the lesson starts, and about 5 minutes to join a lesson via Zoom.

  • Other programs and applications

Make sure that other programs and applications are completely closed and not running to the background.

Even if all of the above-mentioned things are checked and work, but you are still struggling with issues we recommend:

  • If an issue is in your internet connection, contact your internet provider.
  • If an issue is that you can’t sign in to the Justlearn platform, please contact our support team.

For more information on how to contact Justlearn support team, please visit our Help Center.

  • If an issue is in Zoom platform, please contact our support team or visit our Help Center and find more information on how to solve Zoom issues.

It is recommended that you send a message to your tutor if you can’t have class because of technical issues.

For more information on how to contact a tutor, please visit our Help Center.

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