Before explaining what the refund policy is and how it is possible, let’s take a quick look at a set of lessons.
For more details and information about a set of lessons, you may find an article in the Help Center.
There is an option for a set of lessons, or booking and paying for four, eight, or 16 lessons. The choice is yours. By clicking on the set you find most appropriate for you, go through the payment procedure, complete it, and can book for four, eight, or 16 lessons.
However, f you’ve, for example, paid a set of eight lessons, but for some reason, you can’t have all of them, what will happen with the remaining, possible canceled lessons, and the money you’ve paid for?
In these cases, though they are infrequent, there is a possibility to contact our support team by sending them an e-mail to firstname.lastname@example.org. It is recommended to explain how many lessons you’ve paid, that is, which set of lessons, when the payment was, who is your tutor and which language you study, as well as how many lessons remained and the reason for your request to refund.
Our support team will check and notify in a timely manner.