The situation where people misunderstand each other is not rare.
No matter the reason, both sides should try to behave professionally and communicate like human beings.

But, if there is a misunderstanding, a dispute both sides together simply can’t solve, here is some information how to solve them.

Most of the disputes’ causes are because of missing lessons and generally a problem in communication during lessons.

Missing a lesson
In a case when a student misses a lesson without informing a teacher, but not because a student isn’t responsible, but because of e.g. some emergency, he/she should ask a teacher for rescheduling a lesson. If a teacher agrees, this problem is solved very easily.

For rescheduling a lesson, please find information in our Help Centre.

If, however, a student misses a lesson for some other reason, a tutor should report a problem right away and mark a lesson in his/her schedule as a completed. Note that this lesson will be charged.

In a case when a teacher misses a lesson without informing a student, it is highly recommended to report a problem right away to the support team. This way a teacher will not be paid for the missed lesson. Our support team will contact a teacher and find out the reason for missing a lesson and not informing about it. After contacting, our support team will contact a student and explain if the reason the teacher missed a lesson was emergency, or for some other reason, and according to reports of both sides will make a decision.

For contacting our support team, please find information in our Help Centre.

Problems with lessons

If there is a problem with a lesson, no matter the reason, we recommend a student to report it to our support team. A student has to explain where was the problem, e,g, in the communication, teaching method, lessons, etc but it is necessary to explain clearly and be honest.

Our support team will talk to a tutor so that he/she also explains from his point of view. After his explanation, we will contact a student and solve an issue the best way possible.

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